Our projects

A selection of our latest work. From UX research to complex systems design. (user experience)

Alerant Zrt. rebranding

UX/UI DesignBrandingDesign System

Alerant Zrt. rebranding

One of Hungary’s leading software development companies timed its brand renewal to coincide with its 20th anniversary and an office move. We needed to present a complex service portfolio in a more relaxed, creative style. In addition to redesigning the website, we created the illustrations and creative direction for other digital touchpoints and the wall surfaces of the new office.

UNIQA digital self-service

UNIQA digital self-service

Before developing UNIQA’s new digital self-service platform, we used moderated user research to explore how customers think about managing insurance online. The aim was to uncover uncertainties that arise during use and provide the development team with insights to inform design decisions.

Foundations of accessibility training

AccessibilityDigital capability building

Foundations of accessibility training

Through a two-day practical training course, we helped our clients’ specialists carry out accessibility reviews independently, identify the most common WCAG issues and create developer tickets. (Web Content Accessibility Guidelines)

Bookline service design (service design methodology)

UX/UI DesignService Design

Bookline service design

When planning Bookline’s digital transformation, we worked not only on creating new interfaces but also on developing a long-term experience strategy. Over the 18-month project, we used research to shape a digital vision that supported both the brand’s repositioning and future product development.

Funpass Accessibility by Design

Funpass Accessibility by Design

Before development began, we supplemented the UI designs for Funpass’s new digital service with an accessibility specification. The aim was to embed WCAG 2.1 AA requirements into the product during the design process, minimising the need for later fixes. (user interface; Web Content Accessibility Guidelines)

Digital capability building – training

Service DesignDigital capability building

Digital capability building – training

We delivered practice-led UX and Service Design training for 10+ organisations, enabling teams to independently develop user-centred digital products and services. Each programme was tailored to the organisation’s ways of working and current challenges. (user experience)

AI-driven digital product development (artificial intelligence)

AIDigital product design

AI-driven digital product development (artificial intelligence)

We developed an AI-driven development methodology that takes an idea to a working, user-validated prototype in just a few weeks. The approach combines AI coding tools, UX research and iterative product development, ensuring that development decisions are informed by real user feedback from the earliest stages. (artificial intelligence; user experience)

UniCredit accessibility audit

UniCredit accessibility audit

We carried out an accessibility audit of UniCredit Bank's mobile banking app and online banking platform in line with WCAG 2.1 AA guidelines. The project aimed to ensure the digital services met the accessibility requirements coming into force in 2025, while delivering an easier-to-use experience for everyone. (Web Content Accessibility Guidelines)

Posta iCsekk app redesign

UX/UI DesignDesign System

Posta iCsekk app redesign

As part of the iCsekk app renewal, we redesigned the user interface within the existing technological framework. The project aimed to create a more consistent, modern user experience while accommodating development constraints and business expectations.

Rudas Thermal Baths service design (service design methodology)

Service DesignUX ResearchCustomer Experience

Rudas Thermal Baths service design

We examined the end-to-end guest experience at Rudas Thermal Baths using research and service design methods. The aim was to create an operating model that improves the guest experience, supports employees and preserves the baths’ historic character.

Profirent UX/UI redesign (user experience and user interface)

UX/UI DesignInformation architecture

Profirent UX/UI redesign (user experience and user interface)

When designing Profirent’s online platform, we needed to organise a portfolio of more than 10,000 products into a clear, easy-to-search structure. The project focused on developing the information architecture, simplifying user navigation and collaborating with the development team.

AI-powered categorisation of Google Maps reviews (artificial intelligence)

AICustomer Experience

AI-powered categorisation of Google Maps reviews (artificial intelligence)

We processed thousands of Google Maps reviews using artificial intelligence to provide a structured view of the customer experience. AI not only categorised the reviews, but also identified recurring themes, pain points and opportunities for improvement, turning free-text feedback into directly actionable decision-support insights. (artificial intelligence)

Establishing AI-based research (artificial intelligence)

AIDigital capability buildingUX Research

Establishing AI-based research (artificial intelligence)

We developed an AI-based way of working for Magyar Telekom’s research team that makes secondary analysis of qualitative research faster, more consistent and independently repeatable. The project was not about teaching an AI tool, but about how artificial intelligence can be integrated safely and reliably into research processes. (artificial intelligence)

Magyar Telekom strategic partnership

UX ResearchService Design

Magyar Telekom strategic partnership

For over 10 years, we have supported Magyar Telekom’s digital product development through UX research and a service design approach. Over this time, we have contributed to more than 150 research studies, and user validation has become a natural part of digital development. (user experience)

TV2 streaming platform launch

Digital product designUX/UI Design

TV2 streaming platform launch

We provided end-to-end support for the launch of TV2 Csoport’s streaming platform, from UX/UI design and project management to development coordination. The goal was to create a digital service that could compete with the user experience of international streaming platforms. (user experience and user interface)

ONE - Digital identification

ONE - Digital identification

We underpinned the redesign of One’s customer identification process with qualitative and quantitative research. The project aimed to create a simpler sign-in experience while exploring the user and business requirements for introducing two-step verification.

Yettel - AI-based IVR validation (artificial intelligence; interactive voice response)

Yettel - AI-based IVR validation (artificial intelligence; interactive voice response)

We reimagined the traditional tree test with a proprietary AI simulator. The solution enabled 80 users to try a total of 40 different service scenarios in a realistic environment, quickly and at scale. (artificial intelligence)

Professional publications

Service DesignDigital capability building

Professional publications

We regularly produce professional publications and methodological guides that help companies establish user-centred ways of working. Our publications address practical questions in customer experience, service design and digital product development.

Alfa Biztosító - customer portal redesign

UX ResearchUX/UI DesignDesign System

Alfa Biztosító - customer portal redesign

When redesigning Alfa Biztosító’s customer portal, we based the design on comprehensive UX research. Alongside multi-stage wireframe design, a key part of the project was developing the organisation’s UX mindset and creating a user experience aligned with insurance industry best practices. (user experience)

Motibro - Digital product design

Digital capability buildingUX/UI DesignDesign System

Motibro - Digital product design

In developing Motibro’s complex time management and customer management platform, we designed the user experience in close collaboration with the product owners. The project focused on simplifying a system built on complex business logic and creating a flexible digital product that can continue to evolve over the long term.

Chefparade service design (service design methodology)

Service DesignUX ResearchCustomer Experience

Chefparade service design

For Chefparade, we identified what was preventing guests from returning and developed a new customer experience and communications strategy based on the research findings.