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Service DesignDigital capability building
Professional publications
Practical methodologies for building user-centred organisations
Client: Saját fejlesztés
Folyamatos
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We regularly distil the experience gained through our projects into methodological guides and professional publications. Our aim is for user-centred thinking to shape not only individual projects, but organisations’ day-to-day operations too.
Our publications are not theoretical summaries, but immediately applicable methodologies based on real projects.
From the customer experience management guide and the Journey Guide to the Service Design Playbook, our publications provide practical tools for different areas of digital product development and service design. We use them in our own projects, and they also help our clients establish user-centred ways of working.
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