UniCredit accessibility audit
Making digital banking accessible to everyone
We carried out an accessibility audit of UniCredit Bank's mobile banking app and online banking platform against the WCAG 2.1 AA standard. We assessed more than thirty user journeys across iOS, Android and web environments to identify the functional barriers that make banking services harder to use for customers relying on assistive technology. (Web Content Accessibility Guidelines)
The biggest challenge was assessing the accessibility of a highly complex mobile banking ecosystem in a way that made the identified issues clearly actionable for developers.
During the audit, we not only identified accessibility gaps but also prepared development recommendations for every issue. We used screen readers, contrast checkers and other assistive technologies, then delivered the findings in a severity-prioritised report that directly supported the development team’s work. The project also included expert consultation, enabling us to find solutions together for questions arising during implementation.