We help embed user-centred and AI-based thinking into your organisation’s day-to-day operations. (artificial intelligence)
If these sound familiar, you probably do not need another training course, but lasting organisational capabilities that become embedded in your day-to-day work.
From a shared mindset to embedded ways of working, so your team can make better digital decisions independently.
We make user-centred, data-driven thinking part of everyday work.
We show you where and how AI can create real value in day-to-day work. (artificial intelligence)
We work on the team’s real projects and challenges in collaborative, practical sessions.
We help establish processes that remain sustainable in the future.
We support development through live projects and ongoing coaching.
We align terminology and methods across different disciplines to make collaboration easier.
A tailored, practical journey from understanding how your organisation works to embedding knowledge.
We explore current operations, goals and the capabilities to be developed.
We tailor the development programme to your needs, roles and the organisation’s maturity.
We test and embed new tools in day-to-day work through real business challenges.
We help ensure that new knowledge becomes a lasting part of your organisation’s day-to-day operations.
By the end of the project, your team will be better equipped and more confident to make digital decisions independently.
Less uncertainty, more sound independent decisions.
A shared language and methodology across teams.
Repeatable practices embedded in day-to-day operations.
Immediately applicable skills, tested on real projects.
Fewer iterations and fewer external dependencies in day-to-day work.
Not one-off knowledge, but a lasting capability for continuous improvement.
For over 10 years, we have supported Magyar Telekom’s digital product development through UX research and a service design approach. Over this time, we have contributed to more than 150 research studies, and user validation has become a natural part of digital development. (user experience)
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We regularly produce professional publications and methodological guides that help companies establish user-centred ways of working. Our publications address practical questions in customer experience, service design and digital product development.
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We delivered practice-led UX and Service Design training for 10+ organisations, enabling teams to independently develop user-centred digital products and services. Each programme was tailored to the organisation’s ways of working and current challenges. (user experience)
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We developed an AI-based way of working for Magyar Telekom’s research team that makes secondary analysis of qualitative research faster, more consistent and independently repeatable. The project was not about teaching an AI tool, but about how artificial intelligence can be integrated safely and reliably into research processes. (artificial intelligence)
ViewNo two organisations are alike. Existing knowledge, goals and day-to-day operations determine how we work together. Here are the questions that most often arise before we begin.
